Effective Date: 09/09/2024

1. No Refund Policy

SHAART LLC ("we", "our", or "us") is a service-based software company specializing in labor-intensive services including but not limited to software development, social media management, and automation tools. All payments made for our services are non-refundable. This includes, but is not limited to, pre-paid services, subscriptions, and one-time service fees.

2. Payment Errors and Discrepancies

Immediate Notification: Customers must notify SHAART LLC of any payment discrepancies, errors, or issues within 48 hours of the transaction. This notification must be submitted via email to [email protected] or through our designated support channels.

Documentation: Customers must provide detailed documentation and evidence of the payment issue to facilitate a thorough review. This includes transaction receipts, bank statements, and any other relevant information.

Resolution Attempts: Customers are required to make at least three communication attempts within a period of 5 business days to resolve any payment discrepancies directly with SHAART LLC. These attempts should be made through our support email or phone support.

3. Chargebacks and Disputes

Pre-Chargeback Protocol: Customers must first contact SHAART LLC and allow a reasonable period for resolution before initiating a chargeback or dispute with their payment processor. Failure to do so may result in additional charges or penalties.

Chargeback Process: If a chargeback is initiated without prior communication and attempts to resolve the issue with SHAART LLC, customers will be liable for any associated fees or penalties imposed by the payment processor. SHAART LLC reserves the right to dispute chargebacks and recover any funds.

Chargeback Fees: Customers will be responsible for all chargeback fees incurred, including but not limited to administrative fees, bank fees, and legal fees, should a chargeback be processed against SHAART LLC.

4. Dispute Resolution and Legal Remedies

Internal Resolution: SHAART LLC is committed to resolving payment disputes in a fair and prompt manner. Customers should exhaust all available internal communication channels before seeking external resolution

Legal Action: In cases where disputes or chargebacks are not resolved satisfactorily, SHAART LLC reserves the right to pursue legal remedies to recover unpaid amounts, including but not limited to legal fees, court costs, and collection agency fees.

5. Policy Enforcement

Acknowledgment of Terms: By making a payment to SHAART LLC, customers acknowledge and agree to this Refund Policy. If customers do not agree to these terms, they should refrain from using our services and making payments.

Policy Changes: SHAART LLC reserves the right to amend this Refund Policy at any time. Changes will be communicated via updates on our website or direct notifications. Customers are responsible for reviewing this policy periodically to stay informed of any changes.

6. Contact Information

For any questions or concerns regarding this Refund Policy or payment issues, please contact SHAART LLC at:

Phone: 830-475-1165

Email: [email protected]

Address: New Braunfels, Texas, USA

This Refund Policy constitutes a binding agreement between SHAART LLC and its customers. By using our services and making payments, customers agree to abide by these terms and conditions. If you have any questions or require further clarification, please contact us directly before making a payment.